Return & Exchange Policy

We strive to ensure your satisfaction with every purchase. If you are not fully satisfied, we offer refunds and/or exchanges within 7 days of your purchase.

Eligibility for Refunds & Exchanges

To qualify:

  • The item must be unused and in the same condition you received it.

  • It must be returned in the original packaging.

  • You must provide the invoice number for the order.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need an exchange for the same product or another item, please contact our customer care team, and we will assist you.

Partial Refunds (if applicable)

Partial refunds may be granted in cases where:

  • Items are not in original condition, damaged, or missing parts not due to our error.

  • Items are returned more than 10 days after delivery.

Refund Process

Once we receive and inspect your return, we will notify you by SMS/email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed.

  • Refunds will be made via the original payment method.

Late or Missing Refunds

If you have not received your refund within the expected time:

  1. Double-check your bank or payment account.

  2. Contact your bank/payment provider (processing times may vary).

  3. If you still have not received your refund, please contact us at:

Shipping & Returns

  • We will arrange pickup of your return package.

  • Return charges apply.

  • Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted.

  • Delivery times for exchanged items may vary depending on your location.

Need Help?

For questions regarding returns, refunds, or exchanges, contact us at:

+974 5106 2233 WISHLIST